Question
When does the contest end?
Answer
The game can be played starting November 2, 2009 at 12:00:01AM EST and all games must be completed before 11:59:59 EST on December 20, 2009.
Question
I never received my e-mail confirmation.
Answer
Fill out the Contact Us form with the information that you used to enter in the description section, include the date that you played and what prize or gift you selected.
Question
Can I give my gift or prize to someone else?
Answer
Sorry, prizes and gifts are not transferable. Click here for complete rules and regulations.
Question
I want to choose a different gift.
Answer
Sorry, all selections are final.
Question
I chose a free video rental, but there is no Rogers Plus in my neighbourhood.
Answer
Search the store locator on www.rogersplus.ca to find the nearest Rogers Plus location.
Question
Why is the free video rental gift not available in Quebec?
Answer
Rogers Plus does not operate in Quebec.
Question
Can my free magazine subscription prize be used to extend my current subscription?
Answer
You cannot choose a magazine to which you already subscribe on your Rogers account
Question
When can I expect my first issue of my magazine?
Answer
Magazine subscription prizes will be processed at the end of the game. Depending on the publication schedule, most first issues will be distributed within 6 to 8 weeks of game completion.
Question
It's been a month since I ordered my TEGO skin, but it has not arrived. What do I do?
Answer
From the time that you place your order, you should expect to receive it within 14 days (2 weeks) via normal shipping, however, shipping time will vary based on your location and holiday delivery schedules. If you have not received it within 21 days (3 weeks) and you have not been notified by TEGO that it will take longer, please contact:
http://www.mytego.com/Feedback.aspx?partner=MyTego&lang=en
Question
My prize is damaged, what do I do?
Answer
Fill out the Contact Us form on the game site with the information that you used to register and enter in the description section, what prize you received and details of the damage or defect.
Question
How long will it take before I receive my prize?
Answer
All prize winners will be required to answer a mathematical skill testing question and go through a verification process. Once verified, prize delivery can take up to 6-8 weeks.